Support

Got a question about your account, a purchase, or ran into a bug? We're here to help.

Email: hello@historybytes.app
We usually reply within a few business days.

Frequently Asked Questions

My purchase hasn't unlocked

Open your profile and tap "Restore Purchases". This syncs your account with your Apple or Google account and automatically unlocks any purchases you've already made. If the issue persists, just reach out — ideally with the purchase date and, if available, your order number from the App Store or Google Play.

I want to cancel my subscription

Subscriptions are managed directly through Apple or Google, not through HistoryBytes itself. You'll find subscription management under Settings → Subscriptions on your device, or directly in the App Store or Play Store under your profile.

I want to delete my account

In the app (recommended): Profile → Settings → Delete Account. This permanently deletes your profile, learning progress, collected cards, and coin balance.

Without the app installed: Email us at hello@historybytes.app with the subject "Delete Account" and the email address registered with us. We'll usually confirm the deletion within a few business days.

Exception: We're required to retain purchase and transaction records for 7 years for tax purposes, even after account deletion. All other data (profile, progress, cards, coins) is permanently and irreversibly removed.

The app is crashing or a feature isn't working

Let us know what happened — ideally with your device model and OS version. That helps us track down the issue as quickly as possible.

Anything else

Just email us at hello@historybytes.app — we'll get back to you as soon as we can.